Sometimes things do not work as planned and cause confusion. Here we discuss some common problems so that you can solve them more quickly.
On some orders, VAT is charged even though a VAT number was provided
This situation can occur for various reasons. Please check the following:
- Are the validation details visible in the order comments?
Our module allows Magento to calculate VAT if one of the validation results is classified as invalid or incorrect.
VAT ID validation result as an order comment - Does the country prefix of the VAT number match the country of the shipping address?
If the country information does not match, our module allows Magento to apply VAT to the order. - For registered customers: Are additional validation details stored in the customer address record (e.g. VAT is valid, VAT request successful) when you edit the customer address in the admin area?
Our module uses validation details from the address data to determine whether Magento should apply VAT to the order.
If the reasons mentioned above do not apply to your problem, please open a new support ticket via your customer account.
The import of tax rates fails with the error "Invalid file upload attempt"
If you are faced with this problem, it is most likely due to a discrepancy between the headers of the CSV file and the store views in your Magento installation. Here is how you can fix it:
- Open your base import file in a text editor.
- Navigate to "Sales → Tax → Import/Export Tax Rates", click [Export Tax Rates], save the file to your hard drive and open it with a text editor.
- Replace the first line of your base file with the first line of the file you exported from your Magento installation. The exported file should contain your store views, which is necessary for a correct file import.